HEALTH & SAFETY

HEALTH & SAFETY AT AEROXSPACE

Welcome to AeroXSpace, where your health and safety are our top priorities. We strive to create a thrilling and secure environment for all visitors. Our park adheres to strict safety standards, allowing you to explore and enjoy with peace of mind.

Warm-Up and Stretching

Before diving into our exciting attractions, we highly recommend starting with a warm-up and some light stretching. This helps prepare your body for physical activity, reducing the risk of injury and enhancing your overall experience. Our designated warm-up area includes guidance to help you get started.

Hygiene Measures

To maintain high hygiene standards, we have implemented several measures:

Hair Cap for Hygiene

To ensure cleanliness, we provide Hair Caps free of charge for all visitors before putting on helmets for certain attractions. This simple measure helps keep our helmets clean and comfortable for everyone. Just grab one at the entrance to the attraction, and you’re ready for your adventure!

Our Commitment to Safety

We take every precaution to ensure your experience is both fun and safe:

  • Certified Staff: All staff members receive comprehensive safety training and first-aid certification to handle any situation.
  • Industry-Standard Equipment: We use only the best, safety-certified equipment for all activities.
  • Routine Inspections: Our attractions undergo regular safety inspections to maintain the highest standards.
Height Requirements for Certain Attractions

To ensure safety, some attractions have specific height requirements. Please make sure you meet the necessary criteria before joining the adventure:

  • Space Center: Cadets must be at least 110 cm tall to enter.
  • Galactic Climbs & Space Coaster: A minimum height of 120 cm is required.
  • VR Flying Cinema: Reach for the stars, but you must be at least 130 cm tall to fly.
  • Stellar Ropes Course: For this ultimate challenge, a height of 140 cm or more is necessary.

These guidelines help us ensure that everyone has a safe and enjoyable experience.

Toddler Area: Little Astronauts Welcome

For our junior space explorers, we have a dedicated Toddler Zone designed specifically for children aged 1 to 6 years. If your child is 5 years old and taller than 110 cm, they can participate in the Space Area adventures but must be accompanied by an adult to ensure their safety.

Rules & Guidelines

To promote safety, we ask that all visitors follow these simple guidelines:

  1. Grip Socks Required: To prevent slipping, all visitors must wear special grip socks in areas such as trampolines and other high-activity zones.
  2. Supervised Play: Children under 7 must be accompanied by an adult at all times.
  3. Stay Hydrated: Take regular breaks and stay hydrated water stations are located throughout the park.
Health Precautions

Your health is our concern too. We’ve implemented additional health measures, including:

  • Enhanced Cleaning: Frequent sanitization of high-touch areas and equipment.
  • Hand Sanitizer Stations: Conveniently placed around the park for your use.
  • Limited Capacity: We monitor the number of visitors to ensure proper social distancing.
Emergency Response

In case of an emergency, our trained team is always ready to assist. Whether it’s administering first aid or responding to any situation, we act swiftly and professionally to keep you safe.

Video Safety Briefing: Must-Watch Before You Begin!

To ensure you have a safe and enjoyable experience, we provide a mandatory safety briefing video for all visitors. This short, engaging video outlines the essential rules, guidelines, and tips for navigating our attractions safely.

Here’s what the video covers:

  • Proper Use of Equipment: Step-by-step instructions on how to use our gear safely, from harnesses to helmets.
  • Attraction-Specific Guidelines: Key safety protocols tailored to each activity, including trampolines, climbing walls, and the Space Coaster.
  • Emergency Procedures: What to do and who to contact in case of an emergency.
  • Behavioral Expectations: Tips to ensure everyone enjoys their visit, including respecting personal space and following staff instructions.

The safety briefing is available in multiple languages and features clear visuals and subtitles for easy understanding. All visitors are required to watch this video before accessing the attractions.

Safety starts with awareness, thank you for taking the time to prepare for your AeroXSpace adventure!

Join Us for an Adventure!

We’re here to ensure your time at AeroXSpace is as safe as it is fun. So, suit up, warm up, and embark on an adventure with confidence. Your safety is our mission!

Terms & Conditions

By purchasing a ticket to AeroXSpace Adventure Park and entering the AeroXSpace premises, customers and the parents/guardians of their children agree to be bound by the following terms and conditions:

  1. AeroXSpace is cleaned and sanitized regularly; therefore, all customers are required to clean their hands and wear special socks before entering to ensure health and safety conditions. AeroXSpace is not responsible for any allergic reactions, health conditions, and safety risks.
  2. All customers are required to fill in contact details, read the terms, and sign a declaration form to enter AeroXSpace for safety and security purposes.
  3. Each entry ticket is valid for one person only, and we will not remind customers after their playtime ends. Additional charges will apply when customers exceed their playtime.
  4. Parents and/or guardians are responsible for monitoring and supervising their children while they enjoy and participate in AeroXSpace activities and attractions.
  5. Participation of adult or child customers in all activities and attractions at AeroXSpace is subject to minimum physical requirements such as height and weight restrictions, including the use of safety equipment imposed for the safety of AeroXSpace customers.
  6. AeroXSpace is committed to enforcing the highest safety standards and regulations. While AeroXSpace personnel will be present during adult and child participation in or around play areas, customers’ movements throughout the facility will not be directly supervised by AeroXSpace personnel.
  7. All customers are subject to all AeroXSpace policies and regulations. Parents of children and/or guardians will be called immediately if a child’s actions violate these policies and regulations.
  8. Activities offered at AeroXSpace can carry inherent risks and hazards, whether arising from mechanical equipment or from the nature of the various facilities and activities involved. Thus, customers, parents, and/or guardians fully authorize AeroXSpace employees, agents, and representatives to provide, approve, and authorize necessary first aid or emergency healthcare services to customers and/or children.
  9. If necessary, and if an emergency persists, AeroXSpace employees are permitted to use emergency transportation, such as but not limited to ambulances or other emergency vehicles, to transport customers and/or children for medical purposes to the nearest available medical facility for proper medical care.
  10. If possible, AeroXSpace employees will make reasonable efforts to contact family members, parents, and/or guardians before providing or authorizing any care in such events. If, for any reason, family members, parents, and/or guardians are not around or cannot be found during such emergencies, efforts should be made by AeroXSpace employees to contact said parents and/or guardians at the phone number provided to AeroXSpace.
  11. Regardless of any other terms and conditions, AeroXSpace has no authority to withhold or withdraw life-sustaining procedures for a child/adult.
  12. AeroXSpace is not responsible for injuries to adult or child customers while on the premises and while using the attractions, especially if such injuries are caused by customers’ uncontrollable behavior and/or physical conditions or special needs not disclosed to AeroXSpace employees and management.
  13. AeroXSpace reserves the right to refuse customer entry due to space capacity and other restrictions related to the safety, health, and comfort of all customers.
  14. Customers are not allowed to bring outside food & drinks into AeroXSpace and are not allowed to consume food & drinks in the play area.
  15. All customers, parents, and/or guardians assume all risks of injury or danger to themselves or children related to their participation in any and all activities and games at AeroXSpace.
  16. All parents and/or guardians agree to release, indemnify, defend, and forever discharge AeroXSpace, its affiliates and subsidiaries, and its management, employees, and agents, from all liabilities, claims, demands, damages, costs, expenses, actions, and causes of action in connection with death, injury, loss, or damage to customers or children, whatever the cause, which has or may arise for any reason or during customers’ visits.
  17. Customers, parents, and/or guardians acknowledge that AeroXSpace has the right to take photos, videos, record or reproduce images and/or sounds of any guests entering AeroXSpace, and to use such films, videos, recordings, images, and/or sounds for both non-commercial and commercial purposes, without the requirement to make payments to customers.
  18. Customers, parents, and/or guardians pledge that all personal photos and/or videos taken within AeroXSpace premises are only for personal use and interests. Commercial filming must be approved by AeroXSpace before recording.
  19. All customers, parents, and/or guardians acknowledge AeroXSpace’s absolute right to refuse any photography or video recording within AeroXSpace premises without providing any explanation.

Ticket Refund & Cancellation Policy

Thank you for choosing AeroXSpace Adventure Bali as your recreational destination. Please read our ticket purchase and cancellation policy carefully before completing your transaction.

  1. Non-Refundable Ticket Policy
    All play ticket purchases made through our official website, www.aeroxspace.id, are final. We apply a Non-Refundable and No Cancellation Policy, which means:
    • Tickets that have been paid for cannot be cancelled, refunded, exchanged for cash, or reimbursed for any reason, including weather conditions, changes in travel plans, or an incorrect visit date selected by the customer.
    • AeroXSpace Adventure Bali is not responsible for tickets that expire because they were not used within their validity period. No refund will be provided for expired or unused tickets.
  2. Rescheduling Policy
     Tickets are valid only for the visit date selected during the booking process. Requests to change or reschedule the visit date cannot be accommodated once payment has been successfully confirmed.
  3. Force Majeure and System Failure
    A refund or alternative compensation may only be considered under the following exceptional circumstances:
    • Unexpected Operational Closure: AeroXSpace Adventure Bali is required to close completely on the scheduled visit date due to internal technical issues, emergency maintenance, government instructions, or other force majeure events.
    • Payment System Failure: Payment has been successfully deducted from your account, including a successful Virtual Account payment, but our system fails to issue the corresponding e-ticket or admission barcode.
  4. Claim Requirements and Procedures Customers experiencing an issue related to system failure or force majeure must submit a report subject to the following requirements:
    Required Supporting Documents: Customers must provide a valid proof of payment or a bank transaction statement and the payment confirmation email.
    Reporting Deadline: The issue must be reported within a maximum of 1 × 24 hours from the time the transaction issue occurred.
  5. Customer Service
    For e-ticket confirmation or questions regarding your visit, please contact us through:
    • WhatsApp: +62 878 1699 1999
    • Email: info@aeroxspace.id